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Frequently Asked Questions


What is the difference between POP and IMAP?

IMAP (Internet Message Access Protocol)

IMAP4 allows you to read emails as they appear on the hosting server. Any changes you make (delete, reply, forward, move) are seen by anyone else who logs into webmail or IMAP. This is the perfect solution for multiple users who need to access the same email account. This is also perfect for anyone who needs to access one email account from multiple devices at the same or different times.

POP (Post Office Protocol)

POP3 allows you to download copies of your email messages to your personal computer. Any changes you make will NOT be seen by anyone else who accesses the email account (because you are only making changes to local copies). The copies of the email messages on the server are normally unchanged, but it is very easy to unintentionally setup your POP3 access to delete those server copies whenever you download the emails. This is a perfect solution for a user who has very limited time to be online, but needs to spend lots of time reading emails. This is also a perfect solution for anyone who needs to archive permanent copies of their emails (e.g. before you terminate that email name or its hosting provider).

Web Mail

Most of our clients prefer Webmail due to its ease of use and the fact that it can be accessed with just a web browser. Plus, it also has the same advantages as IMAP. However, webmail depends on a web browser (e.g. Firefox, IE, Opera, Chrome, Safari, etc.) which takes time to load, access the webmail page, login, wait for the GUI to load, browse through a likely limited view of your inbox, and view one email message at a time.

Mail Programs (such as Outlook or Windows Mail or Thunderbird)

A mail program (also known as a “pop client”) is required in order to connect via POP or IMAP. A mail program will simply launch from your desktop and gives you rapid access to all your emails (even faster but less secure if you let it remember your passwords). Also, mail programs have advanced tools and features which webmail may not have. There are many to choose from, such as the program included with your Operating System: Microsoft Windows includes either Outlook or Windows Mail, Apple includes Mac Mail. There are also third-party programs such as Mozilla’s Thunderbird and Qualcomm’s Eudora.


  • IMAP is perfect for multiple users who need to access the same email account, or one user who needs to access emails from multiple locations.
  • POP3 is perfect for quickly downloading emails and reading them offline or on the go (Remember: you do have to be online to reply to emails). POP3 is also a great way to save copies of your emails on your personal computer.
  • Webmail is perfect for everyone, but does depend on a browser, which is slower and more cumbersome than a mail program (e.g. Eudora, Outlook, Thunderbird, etc.).


How to I setup email on my Apple iPhone?

Newer Versions of iPhone

In the directions below, wherever it says “” substitute with your domain name.

  1. Tap “Settings” app
  2. Tap “Mail, Contacts, Calendars
  3. Tap “Add Account…
  4. Tap “Other” (bottom option)
  5. Tap “Add Mail Account
  6. Enter Name, address (full email, and password.
    (iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
  7. Select IMAP.
    (It’s the default. The option you’ve selected will be highlighted blue.)
  8. Under “Incoming mail server
    1. Set “hostname” to
      (or your server host name or server’s IP address)
    2. Set “username” to
    3. Set “password” to your password
  9. Under “Outgoing mail server
    1. Set “Host name” to
      (or your server host name or server’s IP address)
    2. Set “User name” to
    3. Set password to your password

You are now ready to send and receive emails via your iPhone.

If is not working for the incoming and outgoing server, you can try your IP address or server’s host name. You can find your server name and IP in your welcome email or by contacting support.


Older Versions of iPhone

You can also view our Video Tutorial for the older version of the iPhone.

If you aren’t sure of the name of your server you can usually find it in the Stats on the left hand side of your cPanel. If you don’t see it immediately, you can also try pressing CTRL+F and typing in “server name” and pressing enter. This should highlight and take you to the correct area. If you are still unable to find your server name you can contact one of our support agents via chat or phone and they will be happy to retrieve that information for you.

  1. Press the Home button and select Settings > Mail, Contacts, Calendars.
  2. Under Accounts, select Add Account…
  3. Select Other.
  4. Enter your name (which will show in the from field) and your full email address.
  5. Enter your email password and description (we recommend the full email address as your description).
  6. Press Save.
  7. Select IMAP or POP (what is the difference?)
  8. Under Incoming Mail Server, enter as the Host Name.
  9. Enter the full email address as your User Name.
  10. Enter your email password and then scroll down.
  11. Enter the same information under Outgoing Mail Server.
  12. Press Save.

You are now ready to send and receive emails via your iPhone.


Email settings for any Email Client except Mac Mail

Be sure to replace with your actual domain name.

Your/Display name: anything you want
Email address: enter the full address (

Type of connection: POP3 or IMAP (what is the difference?)

Incoming mail server:
Outgoing mail server:
Outgoing mail server does require authentication.

Incoming mail port: 110 for POP3, 143 for IMAP
Outgoing mail port: 25 (If 25 does not work, try 26, as some ISPs block port 25)

** No SSL boxes should be checked **
Note: If you want a secure connection using SSL, please refer to the related article.

Username/Account name: must be the full email address (
Sometimes this setting won’t work until you replace the @ with a + in the username.

Password: the email password. Do NOT use SPA (secure password authentication).

Warning for iPad users: If you have already setup your email incorrectly, you cannot simply update the settings to be correct. Instead, you need to fully delete the account from the iPad, perform a hard reset, and recreate the entire account with the proper settings.


How do I create a new email account?

The same steps work for your primary, addon, and subdomains.

To create an email account:

  1. Login to cPanel and click Email Accounts.
  2. Fill in the name you want and select the domain name from the drop-down.
  3. Type the desired password twice.
  4. Change the quota if you want.
  5. Click Create.

*NOTE: By default you have no email address setup. The main username may look like it is setup as an email, but if you wish to use it, you will need to add it as an email account.

The email name “shadow” is reserved, and cannot be used for an email address.


How to setup my email in Mozilla Thunderbird

Before starting:

  1. Make sure your domain name loads. If it doesn’t load your your email account wont work.
  2. Make sure you have setup your email accounts at .

You are now ready to begin setting up your email accounts.

  1. Open Thunderbird
  2. Go to “Tools” and click on “Accounts SettingsThunderbird Tutorial 1
  3. The “Account Settings” window will pop up. Click on “Add Account…Thunderbird Tutorial 2
  4. This will start up the Account Wizard. Select Email account then click Next.Thunderbird Tutorial 3
  5. Enter your name and your Email address in the input boxes. This does NOT have to be your “”( you can use “,, etc). Then click Next.Thunderbird Tutorial 4
  6. You can select either POP or IMAP both are supported on our servers. If you plan on setting up your mail on many computers use IMAP.
    • POP: Download emails to your local computer and removes the copy from the server.
      • Good for preventing your E-Mail box from becoming slow or full!
      • Allows you to view emails offline.
      • Since the E-mails are downloaded and removed from the server. You can not receive E-mails on other computers you may have.
    • IMAP: Accesses E-mails only if when viewing them, allways keeping a copy on the server.
      • Good for accessing E-mails from many computers: from the office to your home.
      • Requires that you have a Internet connection when viewing E-mails

    Also fill in the Incoming Server to Then click Next

    Thunderbird Tutorial 5

  7. Now type in your username that you have setup from cpanel using the following format: “” Then click NextThunderbird Tutorial 6
  8. Do the same here, put your Email account username. Then click NextThunderbird Tutorial 7
  9. Just click Finish and you’re done!Thunderbird Tutorial 8
  10. Now you need to setup a way of sending Email. To do this click on Outgoing Server (SMTP) in Account Settings
  11. Then click AddThunderbird Tutorial 9
  12. Now fill in:
    • Description: Put your Email address
    • Server Name: Type in your mail server,
    • Port: You can put 25 or 26. If your isp is blocking port 25, which many do to prevent spam, then choose 26.
    • Make sure the checkbox is checked for “Use name and password”
    • User Name: Type in your full email address. Again, make sure you have created this account already in cpanel.
    • Make sure that TLS, if available is selected
    • Finally click OK

    Thunderbird Tutorial 9


How to setup my email in Outlook 2003

Outlook Email Setup The following setup instructions is for Microsoft® Outlook® 2002. Setup for previous and future versions of Outlook should be similar. To set up Outlook to fetch your email follow these steps:

In the top menu bar, choose “Tools > Email Accounts”

Select “Add a new email account” and click the “Next >” button.

Choose “POP3” from the Server Type list and click Next

Enter the information below

Replace were it says “” with the name of your domain (ie.
Enter your username that was sent to you and your new password.
If you have not changed your password please log into you WebMail account first and change your password.
Your WebMail address is

Once you have your info entered, click the “More Settings…” button and a window should pop up like the one below.

Choose the “Outgoing Server” tab and check the box “My outgoing server (SMTP) requires authentication”


Click the “Test Account Settings…” button to verify your connection and settings

Click the “Next >” button to continue

Click the “Finish” button

Outlook is now configured to retrieve and send your email.


How to use Webmail

You can log into webmail by going to: or http://youripaddress/webmail You can also log into webmail by going to

Your username will be the entire email address. For example: with the password you’ve created.


How can I setup webmail to go directly to Horde, SquirrelMail or RoundCube?



1. Login to the webmail program you prefer. You can get there by going to You’ll need to login using a username (which is the full email address) and password.

2. Once you have logged into webmail, click on the webmail program of your choice.

3. Copy the url in your address bar. It will look something like: (if you chose Horde) (if you chose SquirrelMail)

4. Once you have the URL you’ll be wanting to use, login to your cPanel.

5. In cPanel, setup a subdomain called something like (you can do this by clicking on the “subdomains” icon in cPanel). Do NOT use as these particular subdomains are already in use on the server and attempting to use them as subdomains can result in conflicts.

6. After you’ve setup the subdomain in your cPanel, setup a “redirect” for the subdomain (by clicking on the “subdomains” icon). You will need to setup the redirect so the subdomain goes to the URL of the webmail program of your choice.

That’s it!


cPanel / Web Hosting Management

How do I log into cPanel?

How to log into cPanel

cPanel is used for managing your web hosting account on all Linux hosting plans, including Shared Hosting, Reseller Hosting, VPS and Linux Dedicated Servers.

Note: Depending on your operating system and web browser, your computer may display the login prompt slightly different that what is displayed in the video. Even though it looks a little different, it works the same way.

Please note that you only get one login per cPanel. If you create addon, parked and subdomains, then those domains do not have a separate cPanel nor a separate login.Hint: To login to the cPanel for your addon domain, just login to your main cPanel. It is all managed under one control panel.

If you recently purchased a new account with HostGator, you should type the following information into the address bar of your browser:



If your domain name is already pointing to HostGator, then you can use the domain name to log into cPanel. Here is an example:


Use your domain name instead of used in the example.



What should I do if my computer crashes?

If your computer crashes, will not start or you get the infamous ‘blue screen of death’, then the more you try to turn it on or ‘fix’ it, the worse you may make the problem. The best thing to do in this situation is to take a deep breath, step away from the computer and call in a specialist. This is especially important if you think you may have lost some data. The more you try to fix the problem, the more you will increase the chances of your computer writing over the sector where your data is stored. If this happens, your data may not be able to be retrieved. Whoever you call to help you, make sure they have experience and a good reputation in the industry. Nash Networks technicians are trained to handle any problem that can occur in a home or business setting.


Do you sell computers?

No. The margins on computers from the major manufacturers (Dell, Apple, HP, Gateway, Sony, etc) are too slim and quality too good for us to compete with them. But as part of your consultation, we can recommend the right system for you, at the best possible price we know of.


My computer is still under warranty—should I call you or the manufacturer?

It depends. While you can get things resolved with the manufacturer and your computer working again at no monetary cost to you, you may spend hours on the phone with their tech support, and days waiting for replacement parts to arrive (where then you need to install them yourself). If this is still cost-effective for you to have your system down for these hours or days, then by all means, do it yourself. If, however, you cannot afford to wait for all this, call us and we will gets things taken care of probably faster than your manufacturer would.


Should I repair my computer or buy a new one?

Time and time again, I am asked, “Why should I pay ‘x’ amount to fix my 3 year old computer instead of just buying a new one for the same price?”

The answers are simple.

First and foremost, I would never recommend my client waste money on a repair that I wouldn’t spend myself. My integrity is what keeps me in business. So if it needs to be trashed, I’ll say so. But many times, even a ten year old computer is still capable of becoming a useful component of your home network by acting as a backup server!

Most issues are caused by users themselves including some hardware related failures. So why not learn what went wrong and keep from repeating the same mistake again? If a user buys another computer without that knowledge, they will inevitably encounter the issue again. How many times is one willing to throw away a computer and buy a new one each time it gets infected or “slow?”

Maybe you paid $1200-$1500 just a few years ago. But for $300-$400 you could buy a new computer off the shelf at the local big box store instead of paying for that repair. Ah but do you really know what you are getting for that money? Most often it’s the same technology you bought just a few years ago. If you want “faster,” it’s gonna cost you just like it did a few years ago.

Just as a car requires routine maintenance, so should you budget time and money into maintaining and upgrading your computer to keep up with the technological advances that can make even a clean computer seem sluggish. Some people are mechanically inclined and love to tackle projects themselves. That’s great and I encourage that. Other times, you can make more money and waste less time doing your own profession in the amount of time it takes me to do that computer repair for you.

“Price Point” is everything in computer sales. Manufacturers want to keep selling off all the old product they can. So even in newer machines on store shelves you are likely to find older technology. Or you may find a motherboard capable of years of growth but stripped down to the bare bones leaving you to invest in the future upgrades. Inevitably, if you buy that $300 machine expecting something much faster you may be sorely disappointed. This is where my personal shopping service and education to my clients is most valuable. If I wouldn’t spend my money on it, I certainly am not going to recommend you do!


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